Privacy Policy

CallTrading is dedicated to protecting your privacy. This Privacy Policy explains how CallTrading collects and uses your personal data. It also describes your rights and how to exercise them.

By using CallTrading services, you accept this Privacy Policy and our processing of your personal data. It is important that you read and understand this Privacy Policy before using our services.

Information we collect about you

• Personal and contact information, such as name, billing details, email address and phone number.
• Historical information, such as purchase, payment and credit acceptance history.
• Information about interaction with CallTrading services, including how services are used, page response times, download errors, entry and exit methods and delivery notices.
• Device information, such as IP address, language settings, browser settings, time zone, operating system, platform and screen resolution.
• Geographical information, such as your geographical location.

Why we collect and use personal information

• To provide services and billing.
• To improve services.
• To detect misuse of the system or customer accounts.
• To provide information relating to your account.
• For marketing purposes unless you object to this.

Disclosure and sharing of personal data

CallTrading ensures the confidentiality of your personal data and will not disclose it to third parties without consent, except for partners involved in providing the services. Such partners receive only the personal data required to perform the services and are prohibited from using it for other purposes.

Your personal data can be transmitted and stored in the European Union and Switzerland or in countries providing an adequate level of protection for the provision of the services.

Access to your personal data and your rights

You can request free access to personal data processed and stored by CallTrading in the secure MyAccount section.

• Right of access to your personal data.
• Right to correction of personal data, as permitted by law.
• Right to erasure where permitted by law.
• Right to restriction of processing under limited circumstances.
• Right to data portability.
• Right to object to processing, including processing for direct marketing purposes.

Data retention

We retain personal data for as long as you maintain an account or as otherwise necessary to provide services, comply with legal obligations, resolve disputes and enforce agreements. Where we no longer need to process personal data for the purposes described in this policy, we will delete it from our systems where permissible.

Security of your personal data

CallTrading uses standard security technologies and procedures to protect personal data against unauthorised access, use, disclosure or destruction. Technical and organisational measures are used against unauthorised or unlawful access and accidental loss, destruction or damage.

Sensitive information is protected by encryption, including Secure Sockets Layer (SSL) technology where applicable.

Cookies

Cookies are small text files stored on your device. They help provide services, save preferences, enable registration, combat fraud and analyse how websites and online services perform. Your browser settings may allow you to block or remove cookies and similar technologies.

Changes to this privacy notice

Any changes to this Privacy Policy will be posted on this page and, where appropriate, notified by email. Please check back frequently for updates.

This Privacy Policy was last updated 05.05.2018.